anti spam software

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    • September 27, 2020 at 1:40 pm #4179
      David Hughes
      Participant

      I keep getting these messages re anti spam software, which I ignore.Am I correct to ignore them, and how do I stop receiving them ?

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    • September 27, 2020 at 3:35 pm #4181
      David Harrison
      Keymaster

      I think you probably should ignore these messages. The tried and tested way of seeing if it’s genuine, which I can’t from your attachment (which I’m going to add below as a graphic for everyone else – rather than a PDF which has to be downloaded), is to hover over the From address in the email header. If it isn’t from @google.com it’s most certainly a scam.

    • September 27, 2020 at 4:39 pm #4186
      David Hughes
      Participant

      How do I stop these B… messages from appearing?

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    • September 30, 2020 at 5:06 pm #4197
      David Hughes
      Participant

      I regret to report that my attempt to remove the malware from my laptop resulted in it completely crashing, and failing to restart. My local Penarth Mr Fixit TM Computers has had it for two days, having to remove everything and install a new version of Windows 10 (I am £59 worse off) but I am now back up and running, with it seems also new versions of Office. So not all bad.

    • September 30, 2020 at 7:11 pm #4198
      David Harrison
      Keymaster

      That’s bad news indeed David. Really sorry to hear about it. So it was indeed malware as we thought.

      I hope you didn’t lose anything too important for your machine. Hopefully, a backup? Or perhaps Mr FixIT was able to do that before he rebuilt the machine.

      What a pain in the neck!

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