This was the first of our “discussion-style” meetings and I recorded the following notes.
John S reported that his bus pass had stopped working and it had taken two further re-issues to get a working card. This led to a general discussion about apps and led to the suggestion (later in the meeting) that a session on apps might be “a good idea”. I offered to do a write-up on the Cardiff Bus app. [I haven’t done this because of later actions, namely the Forum “The apps I use …”.]
Renee had followed up her Signal request for suggestions for a new mobile contract by signing-up with Lebara (linked to Vodafone) and was happy with the deal but unhappy that voice-messaging didn’t seem to be offered. I advised that with GiffGaff (my preferred provider) it took some time for the network operator to arrange with the phone supplier the necessary integration and access to voice messaging. I found this link which might be helpful. We also discussed VPNs and I again offered to write something about them. [This I will do as a Topic in the most appropriate Forum.]
Anne was having difficulties in setting-up Amazon Prime. Getting a “No internet connection” message after she had upgraded her VirginMedia Router. Advice from group members was that she probably needed to setup the network connection on the TV again because the IP address of the router was probably different.
John M reported that he was experiencing an annoying break, and then delay in delivery of streamed media. I explained that this was almost certainly due to buffering. The download of a stream starts, then the delivery of the stream to the device is faster than the initial filling of the buffer that holds the content. Once the two are in sync, this delay would be minimised and the stream would be constant – that is download would equal display but would probably be slightly behind a live stream. This can be mitigated by using a cable connction from the router to the TV (or other device) because the download speed over local cable would be faster than relying on WiFi. He also reported some difficulties with enabling his First Direct Bank account with 2FA (his fingerprint). We suggested that he might look at the settings for his device, or the app, just to check that fingerprint recognition had been enabled.
Margaret retold in great detail the sage of changing her old phone to a new phone. The trials and tribulations of different SIM sizes (moving from a 7-year old phone); the barrier of having to provide ID at the shop (the security check to prevent SIM-swapping – which I applauded); the complexities of different USB connections (USB-A to USB-C) for an adapter; and when she’d got through all that the difficulty in understanding the instructions to validate the new sized SIM (they said Turn off, it should have said Power down). Congratulations and applause was showered upon her for the detail in her recounting of events and her success in achieving a successful outcome.
Ian was experiencing the SBOD (Spinning Beachball of Death) on his 7-8 year-old Mac; was this really the end, or could he do something about it? I suggested that the machine was probably nearing the end of its productive life. I had older machines but had been able to upgrade the RAM, the hard disk and the battery. If any of these were a possibility an upgrade might be a good idea and it was a job that a user could do relatively easy as there are videos (specific to machines) on the internet that show you hoe to do it. In the meantime, powering down the machine at least once a week (to flush the cache); running maintenance software such as Clean My Mac; and reducing the number of open windows, and background software, might eek more life out of the machine.
Stella was trying to link her laptop to her TV, but was having difficulties in doing so. I can’t remember (and I have no note) as to what was suggested.
