I recently had this message from the Royal Television Society, which David thought was worth passing on:-
We have become aware that there are issues with the latest Android 12 version that is affecting the RTS app along with many others.
The most common issues are that the App will not transfer to a new phone or will not download from the PlayStore.
It appears that Android 12 has elements of incompatibility with a number of app development platforms including the one RTS uses.
We are very sorry about the inconvenience and frustration this is causing.
We have been informed it is not possible to de-bug the App in the platform to avoid the incompatibilities, the solution being for Google to patch Android 12 to negate the issues.
A search has shown the range of issues arising.
With possible fixes suggested but not with 100% success.
Step 1: Clear the cache & data of the Play Store
This gives the app a fresh start and can help fix issues.
- Open your device’s Settings app Settings.
- Tap Apps & notifications and then See all apps.
- Scroll down and tap Google Play Store Google Play.
- Tap Storage and then Clear Cache.
- Next, tap Clear data.
- Re-open the Play Store & try your download again.
Step 2: Restart your device
If you still can’t download after you clear the cache & data of the Play Store, restart your device.
- Press and hold the Power button until the menu pops up.
- Tap Power off or Restart if that is an option.
- If needed, press and hold the Power button until your device turns on again.
Regrettably we will need to wait for an update to Android 12 but we will contact you again as soon as we have news of a patch to Android 12 and that the RTS App is working on that operating system.