Notes from Zoom meeting – 19th November 2020

Got my act together this time, and sitting down quickly to write up the notes of the meeting which saw three guests attend – Tony Baines (the Vice-Chairperson of Cardiff U3A), Matthew Lloyd (on his last day as South East Programme Manager for Digital Communities Wales) and Jenny Phillips (their Wales Volunteer Co-ordinator).

We started the meeting as normal by reviewing the Notes from the previous meeting and what had been on WhatsApp. I advised the group that there was now a link to the Thought grazing Flipboard “magazine” under the Computer Group tab on the website; I mentioned that I’d put some links to Which? articles on Black Friday on WhatsApp and would copy them into a Forum on the website asap; I’d written an article for the website on Purchasing a Laptop – copy’n’pasted from Which?; Paul had posted a screenshot of Google many years on, reflecting on how things had changed – Where is the Advanced Search these days???

John had sent me some links in an email re. Surge Pricing which was something I’d not heard of before linked to Smart Meters. I also said I’d check whether there was anything on Which? about this issue. There isn’t. However, it seems to be an issue that emerged in 2018 (mainly in right-wing press, it has to be said) and all has gone quiet since then. There’s an interesting (and perhaps useful) discussion on the Smart Meter roll-out in this article, which also explains what Surge Pricing might mean and involve, as well as discussing where we are with SMETS 1 and SMETS 2 meters.

I also reported in response to Anne’s query at the last meeting that I’d installed the Java Runtime Environment on my iMac and LibreOffic Base (their database) was then able to run.

We noted Phil’s letter in “Age Matters” and Don had been having difficulties in wiping a Hard disk clean. [This was resolved by Don taking the machine to Neil and “donating” it to him on the basis that he’d wipe the disk clean as this was an issue with the version of XP (Home Edition) which was on the machine which didn’t allow a Format.] I also reported that I’d posted articles on URL shortening and Taking Screenshots on the website.

David H thanked Phil in his absence for providing a second Linux USB stick and he’d tried to install it on an old laptop, but the keyboard had failed for some reason. They will return to visit the issue when they can meet in person. [Just a thought – it’s not something as obvious as US vs UK keyboards in the Linux setup???] However, they had received wonderful service from Curry’s who had delivered a new full-size iPad within a couple of days of ordering and he was most impressed at how easy it was to transfer everything from their old iPad Mini to the new machine. Renee confirmed it was a very straightforward and simple operation.

Mike told us that he had been in conversation with TalkTalk re. his poor internet reception and had managed an upgrade to Fibre65 and had reduced his monthly charge from £32 to £42, Threatening to leave is an unfortunate but essential tool in the armoury of the consumer.

Owen encouraged to read the reports and vote on the AGM motions on the Cardiff U3A website.

Jim was still in the process of deciding on a laptop and wanted to get a 15″ one with audio input/output, HDMI and USB. It was suggested that he perhaps looked at: a) a smaller (and cheaper) laptop and using an external screen; b) getting a small desktop – this is what Marilyn had done last year – instead of a laptop if it wasn’t going to be needed outside the home; or even c) get a MacMini and use it with a large TV screen or external monitor. [Guess who suggested the latter, fired-up by the new Apple M1 MacMini launch the previous week.]

Stella informed us that you needed to renew your iPlayer account every two years – I hadn’t realised that – and that she had experienced some fun and games in doing that before she managed to do it from her phone – Voila, she said!

Christine had decided to go for a laptop rather than a tablet, and this now enabled her and her husband to play online games, or quizes (??) separately; she also advised us about disabling Face Recognition in Facebook. [Note to self: I think we ought to have an annual session on Facebook settings as well as the Google account one I committed to last time.]

Don recounted his issues with scrubbing his hard disk (mentioned above); had been writing a report on church matters and had been playing online chess with his grandson.

Renee cheered me up by saying that she’d been reading the meeting notes and had downloaded bit.ly; taken screenshots and was now using Brave and LastPass – makes my ramblings so much more worthwhile when someone follows up on things. Thanks.

Paul had suffered from problems with his BT Home Hub Mesh setup and after not being able to fault resolve over the phone; the engineer (from the North East of England) had arranged the dispatch of replacement units – which were now working well. He also brought us up to speed with his look at Cardiff County Council’s website for Digital Inclusion (referenced in the last set of meeting notes.

This was a good introduction to Fred and Jenny bringing us to speed on what they’d done (mainly referenced in my late set of meeting notes from last time) and which then led into a general discussion on how we would handle our guests who joined the meeting at about 3:00pm. I admitted Tony Baines to the meeting first and he explained his role (mainly concerned with Cardiff U3A strategy) and he described how we could see things in either an out-facing (to non-Cardiff U3A members), or in-facing (exclusively to Cardiff U3A members) – this was a useful distinction to bear in mind as we admitted Matthew and Jenny to the meeting.

I gave a brief introduction about the Group, introduced Tony, and handed the meeting over to Matthew who presented through some slides. These are embedded below. He handed over to Jenny who described her role as helping, facilitating, training Digital Champions within communities and organisations. I believe that was the activity that she felt that DCW could offer to Cardiff U3A were we to identify some Digital Champions who would be working with Digital Companions who themselves would be alongside our members who felt they needed assistance to get online, etc.

In questions they asked us to think how best they might get their message out; we identified the issue of “digital poverty” – the removal of a bus service and the replacement with an app to summons a personal bus on paper seems a good idea, but not if you’re not digitally aware, or confident.

After they left the meeting we had a brief discussion on “what’s next” and asked Tony to consider whether in-facing digital awareness should be part of Cardiff U3A’s strategy for next year; I encouraged members of the Group to feed back to me their thoughts; and whether they could be digital champions, or digital companions. You can do that either through WhatsApp, or by email to me.

Notes from Zoom meeting – 5th November 2020

So once again I’ve been a bit slow with the Notes. Apologies. I’ve been waiting for a couple of things which I’ve now received – thanks Paul, Jim and Fred and I’ve also needed to write a couple of short posts on URL shorteners and taking screenshots – now done. That being done, what else happened?

Margaret had received a book from her son who worked at the Met Office in Exeter and she read from it to illustrate just how much the computing power had increased there over the recent past.

Owen reminded us that the U3A AGM was coming up as a Zoom event.

John reported that he was still coming to terms with his new iPad Pro, and expressed some problems with sync’ing Apple email. I hope we sorted that out, but if not please raise th matter again.

Don was having problems with his Google settings, and I remarked that it would probably be a good subject to look at at a meeting. He also indicated he’d value some advice on a wildlife camera – I obliged with information after the meeting. It was felt that WiFi probably wasn’t the best way to transmit the images, and that if power to the camera was necessary that might restrict positioning.

Jim indicated he was still thinking about replacing his laptop. I gave some advice after the meeting, both to Jim and to the WhatsApp group.

Paul told us about his encounter with PayPal and Pre-approved or Automatic Payments. I attach his notes here …

I did not know these existed until I made a purchase from Google. My PayPal account automatically paid from one of my debit cards without any further selection from myself regarding my preferred funding source etc. So I investigated…

Not obvious  you have them,  or where they are 
Not easy to Find in PayPal Headings, as they are then called “Automatic Payments”
Log in to your Pay Pal account
Go to Settings (Gear Wheel type icon)
Go to Payments
Go to Manage Your Automatic Payments and then  Select
Click on  Show Active  &  Show Inactive as nothing may be displayed !
Select item from the list to change or deactivate.

… and you should have removed the Pre-approved or Automatic Payment.

Fred reported back on his conversations with Digital Communities Wales and his minute of discussions is attached below

“ Fred D reported back on the minuted action aimed at establishing the need for support/contact arrangements for isolated/disabled households, amongst others, as highlighted in media /TV reports & whether there could be a role for  group members individually  or collectively

Following  consultation with Jenny Sims the work of Digital Communities Wales was highlighted ;The organisation has received an £800K WAG grant to address Digital Exclusion & the Web-site gives a clear indication of wide ranging all Wales supported projects including involving those as above.

Following discussion it was decided to invite the SE Wales Programme Manger (Matthew Lloyd) to participate in the next (19/11) group Zoom meeting; It was also recognised that this activity could in, due course, be of interest to the main U3a branch & wider network”

In her absence, by email, Jenny reported My good news is that my digital working party’s recommendations have been approved and the National Pensioners Convention will launch a campaign on February 1st to help more older people get online and support those who cannot or do not wish to be online.

Subsequently Fred sent me this message from Cardiff County Council …

Further from my telephone conversation earlier I (Katie Rapell) wanted to clarify some of the initiatives and projects that we are currently running: 

Tablet Gifting Scheme – Due to be launched formally in the coming days. Will seek to provide the most vulnerable in our community access to a FREE data enabled tablet which they can keep. Eligibility applies, applications are subject to assessment. 

Digital Surgery (Digital Drop in sessions) – one to one digital advice available over the phone or via video call, current turn around response is 2-3 hours. This service is open to anyone and welcomes any digital query. This service used to be face – to -face in hubs, and also offered a repairs service but due to Covid -19 we have had to move online. Typical enquiries involve : 

  • How to download apps or access information online 
  • How to enrol in Adult Learning courses online or access council services 
  • Online benefit or tax applications 
  • Scam help service, to identify potential correspondence from fake or scam services and verification of email. 
  • Installation  of broadband advice and signposting 
  • referral for training or activities

Basic digital skills courses (BT Skills for Tomorrow) – In partnership with BT, We offer a one day basic digital skills course that is delivered through the Learn My Way platform. The course is tailored to personal need and is accredited. 

Progressive/ Industry aligned digital skills courses – In response to the growing digital sector, we have been collaborating with local industry to develop progressive digital courses that will complement the technology industry in Cardiff and globally. 

More information can be found here: https://www.adultlearningcardiff.co.uk/digital-support/

Thank you so much Fred and Jenny. We look forward to meeting with Matthew and Jenny on Thursday. The Council is due to launch it’s initiative this week through Facebook, twitter and press releases.

Phil gave a live demonstration of how an Amazon Echo Show device could work, and he was confident that it could pass his “granny” test – if he had one!!

Ann raised an issue she was experiencing with Libre Office and databases. This arose from a WhatsApp conversation where she and Maragret had been very helpful in providing some guidance to a friend of Paul, who was trying to set up a database for slides. I undertook to investigate the problem and was able to confirm that the Java Runtime Environment needed to be installed. I’d done that successfully on my MacOS system.