Notes from Zoom meeting – 3rd February 2022

Quick out of the blocks today – probably as I don’t have so much to write given the excellent contributions from Steve, Phil, Ted and Jenny. I had to do very little; I didn’t even have time to do anything on LastPass – but more about that later.

We started off by reviewing the Notes from the last meeting (finished only about an hour previously – many apologies). Fred noted that the Institute of Government have a series of podcasts which are free and worth listening too, and after the meeting Phil offered a list of a number of podcasts that he often listened to … Dan Snow’s History Hit; The Battersea Poltergeist (spooky); Mark Steele What the F #### is going on (bit sweary but hilarious); and Aaron Mahnke’s Cabinet of Curiosities.

We then launched into a demonstration of Trello, a piece of work organisation software based on Japanese Kanban principles. It seeks to help you manage small projects, and other aspects of your life. Steve guided us through its basic principles and offered to provide assistance if anyone wanted help in using it. We then went on to hear about Phil Edwards’ experience of using Google Sites to build a website with the useful additional piece of information that Google will provide a domain name (eg thoughtgrazing.org) for c.£10pa. This is not out of line with the pricing of other domain name registries. Phil showed and told us about the family history website he’d just finished called Rum and Gunpowder, I encourage you to go and give it a look, and Phil would like feedback on it as well. Then Ted who’d written a post for this site, talked about the Virtual Travels he was doing, I urge you to have a look at the inventive activities he and his wife have recently started. Finally Jenny gave us a short updarte on the article she’d written for the Cardiff u3a Magazine, which should appear in the digital version at least. I’ve added it to the post I wrote on the Analog to Digital switchover and will now transfer it across to the “public”Thought grazing site.

That was a great start to the meeting and the individual contributions were somewhat limited due to time. Please excuse me for not mentioning your name if you didn’t contribute in this section.

Jenny reported that her freebie (except the cost of a lunch) monitor was not working and she might have to ask for help at the next meeting.

Steve had of course been working on Trello and we thank him again for his demonstration.

Jim continues to work on adding information to the EXIF data in his photographs; currently he’s been labelling works of art that he has photographs of – adding titles and locations. He also raised an issue of whether instructing the deletion of material from external hard drives had to be done separately from that of internal drives. I didn’t know the answer for Windows/Chromebook machines, but thought in the MacOS world, although the recycle bins, or trash, were separate they were all cleaned out as long as the disks were attached to the computer at the time the instruction to delete was raised.

David Hughes raised the interesting point (that we’ll add to the webpage that Jenny and I have setup on the “PSTN switchover”) that some Households in rural areas don’t have a mobile signal, so that in the case of a power cut they would have no means of raising the emergency services. This was the case in point just recently in NE Scotland after the storms that brought down the power lines. Apparently this was raised as an issue in a recent episode of RipOff Britain too.

Renee picked-up on a point I’d earlier raised about the NHS Portal. This was something new that Cardiff and Vale Trust is using to record their Correspondence with you as well as your Appointments. Here’s a link that tells you more about it. We had quite a few discussions relating to health at the meeting. There was general agreement that not all GP Surgeries were the same; not all practices used the MyHealth Online Portal – in fact one had stopped using it as it was deemed to be “unfair” during the pandemic to not have the same “vanilla”service for all patients. Duh!; that not all health boards were working the same way; that the eConsult service was generally “a good thing” and often allowed access to your GP (usually over the phone) in much less than the 48hrs promised; and that finally telephone and video consultations were definitely “a good thing” to have come out of the pandemic.

Margaret reported that her TalkTalk service had gone down and that after switching off all devices and having found that made no difference , the service came back the next day. It was frustrating. A lot of work is being done by OpenReach currently in North Cardiff and they really should communicate to their (and associated service users) customers when ourtages are likely to happen.

Stella told us about a really alarming episode involving Alexa which had suggested as a challenge that an 11yr old girl should short-circuit a plug inserted in a socket. Here’s a link that tells you more about this shocking episode.

Ted informed us that he’d recently come across an app that transcribed speech to text called Speechnotes. This is a very interesting idea and it raises the possibility that all group members should examine the apps they use and see whether there is an inbuilt speech-to-text facility that they might use. A challenge for next time then – all group members to investigate the possibility of using speech-to-text on their smartphones and report back for the next meeting. He also mentioned there was a facility built-into the Chrome browser to provide Live Captioning. This is how you do it …

Open Google Chrome
Click on the dots on top right hand side
then:
Settings
Advanced
Accessibility
Toggle on Live Caption
(it will probably only work for windows you have open in that Google Chrome session)

Paul reported (with glea) that his road was now fully fibre. He also showed us a multi-connect SD-Card Reader that could plug into USB-C, USB-A and mini-USB sockets. He also told us he’d now got a much more sophisticated Dashcam which even had a parking mode, and which could transmit recordings using WiFi to the house. He offered to do a presentation, an offer that was gladly accepted.

Don noted that he had to re-format his SD-Cards for DashCam and wildlife cameras to avoid corruption. I reported that I always re-formatted cards on the external device as it was just as easy to do that as delete them in the computer.

Fred suggested that we meet in person, a couple of other members also expressed that wish. I explained my thoughts and feelings on the subject and told the group that I’d been in contact with Nonn (the Groups Liaison Officer) and had suggested that a suitable venue with WiFi was still required before we could start regularly to meet in person. However the Group felt it would be “a good idea” to have a social meet (perhaps in the Castle) sometime soon. I agreed to plan for this in the near future.

Sianed advised us of our Consumer Rights under the 2015 Act, and that this over-rides the expiry of a Warranty if you can demonstrate it to be unreasonable for a device to be not working in an out of warranty period which was deemed to be reasonable. You might need to have expert opinion to press home your case to the retailer.

So … homework for next time.

  • Please (if you’re interested) watch this LastPass video and then we can have a discussion about issues, questions, etc at the next meeting.
  • Look at the applications you use on your smart devices (in particular) and see which of them a) have speech-to-text provided, and b) which ones you think you might find useful. [This is in addition to all the AI speech facilities such as Alexa, Siri and Google Assistant.]

Notes from Zoom meeting – 20th January 2022

We received apologies from Ann, Margaret, Jenny ( who arrived later) and Don.

I asked if anyone would be willing to share their favourite app with the group bu way of a demonstration. Steve offered to do something with Trello – a work organisation application, and I asked Ted whether he’d be willing to do something on Ancestry. Steve also asked me whether I’d do something on LastPass – so I said that I’d do that as a return favour for his offer which we agreed he’d do at the next meeting.

I then did a demonstration of flickr and will write an article up on what I’ve found out in doing the preparation for it! This will be on my Just thoughts blog in due course!

Owen reported that he’d been working on ways to move the Cardiff u3a website over to WordPress, in conjunction with some other local groups which were doing the same, and away from the SiteBuilder software he’d been using to date. They all needed to find a way to get it to work with the Beacon membership system, but there was a problem that there was no api (application programming interface) for Beacon that would allow easy import/export of information between the two systems. As a first step a read-only access api would be valuable and would allow the two to be linked together. Owen was now learning how to use WordPress, and I offered to provide help if required.

Mike has discovered the the iPlayer app on his desktop which he is very happy with. Steve suggested he looks into the Sounds app as well. I queried whether people listened to Podcasts much – quite a few members did.

David Hughes recommended the Sounds app and podcasts and said he’d just recently been listening to one from a family memberJon Ronson – I for one, will try and catch-up on this!. We then started a discussion on David’s IT-phobic friend who lived in the Marina and somehow was receiving more than one incoming call on two handsets – that’s different calls!. It appears his son had purchased broadband and OpenTReach had installed a landline and a router. His landline is now digital (see Jenny’s article) and it appears he can use two handsets off the broadband landline for incoming calls. Renee reported problems with interceptions, and conversations being repeated on her landline. VirginMedia engineers had replaced the the handset to a broadband connected router. Maybe (she suggested) David’s friend had a legacy connected analog line? Owen offered the information that you could buy two-line cordless phones, but they did have separate numbers. [In later conversations on Signal it was mooted whether it was possible to put n answer machine on one of the lines, or not.] I can see us returning to this one.

Sianed advised us of a scam asking a user by TEXT to update their PayPal account. Watch out for that one.

Paul reported that Amazon and Visa had come to an arrangement so that Visa Credit cards could be used with Amazon. Good news. He also recommended All 4 as another possibility for streamed TV. I mentioned BritBox as another source of good binging boxset TV.

Steve had started using LastPass and wondered whether I could do something on using it, and was also looking at Flickr. He reported that he wouldn’t have problems with Chrome updates as the renewal date was 1st March. [I think this note needs reviewing.]

Ted was off to Rwanda. I won’t say more, just read his wonderful blog post on this site, and go look at his website for more information. He had us all in stitches describing his challenges with getting Banana Beer and doubts as to whether his payment using PayPal had been a scam because of links to a sister company offering him handbags and selling chilli paste. The mind boggles, or at least mine did!

Jim was transferring information from photos that went back to the early 2000’s into a Comment field in the EXIF data held on the photos. He also reported the problems that American airlines were having with 5G and their altimeters s they approached airports. The switch-on had been delayed until problems were resolved. Apparently 5G in the US is on a higher frequency than in the UK and transmits more power. Whether the problem is in the airports, or the planes is uncertain.

John reported that Flickr was working well. He’d uploaded lots of p[hotos of clouds and created a few albums of them too!

Christine was now a happy Real Bridge user. All her difficulties had been resolved [insert solution here as note not clear] She, like others, had been finding the process for getting a digital Covid Pass from the NHS website, more than challenging and was now printing off a paper version.

Renee had solved the problem with her landline; she said she was receiving emails from Royal Mail re. tracking deliveries that she was uncertain about. We suggested that they be best ignored.

Ann had updated her Zoom software. She had looked at her Firewall settings and chose to view blocking and now video not showing in Zoom. It was suggested that she look at her firewall settings and review Allow/Deny options. Jim suggested looking at the choices with Zoom itself that might be causing the problem. Owen suggested looking at another app that uses the camera to see if the problem was replicated.

Jenny (having managed to make the meeting after an earlier appointment) wondered whether she should get a replacement battery for her laptop – depends on whether she thinks £100-£140 is a good investment and whether she can do the replacement herself – perhaps get a view from Neil (our helpful IT fixit man!) and also said tht her external monitor was not working as well as she’d hoped.

Out with the old … in with the new

This article is a place-holder to the progress of the planned switch-off of the analogue PSTN (public switched telephone network) by 2025, and its implications to all of us, as Openreach moves to implement a fully digital service. It’s a dynamic document that will change over the next few months and the next couple of years so please look back for updates and further information.

What implications might this have for older people?

  • Digital services are not universally good across rural areas
  • There will need to be a solution to the issue of digital services requiring power – what happens if there’s a break in power supply

What implications might this have for people with certain disabilities?

  • It’s been reported to us that certain people with visual problems have been experiencing difficulties in the Salisbury pilot area with the withdrawal of the 1471 service, with call-back not working, and with needing to install a new phone number

Here’s a link to the Progress Openreach has reported by January 2022. Much of this is very technical, so some of the following information might be more readable.

Here’s a briefing from BT on the project; and an update on what’s happening in Wales forwarded to me in my role sitting on the National Pensioners Convention. Which? have also published a briefing on the subject which I encourage you all to look at.

I’ve also written the article below, which will hopefully appear in the latest Cardiff u3a magazine …

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Ring, ring: Ready for the big ‘phone switchover?

Only three years until 2025 when all telephone providers will do the big “switchover” moving landline customers from the country’s traditional telephone network to digital technologies and analogue services are finally shut down. 

Though BT published a timescale back in 2019, many older people’s organisations have expressed concern that the public have not been given enough information about the Public Switched Telephone Network (PSTN) moving to Voice Over Internet Protocol (VoIP), what it really means and how it could adversely affect older and vulnerable people.

Among them is the National Pensioners Convention (NPC), which represents 1.5 million members in Wales, England and Northern Ireland. 

Among the big questions is what happens if there’s a break in power supplies and people need to access emergency services – because the new system will run off broadband – and handsets will have to be plugged into an electricity socket.

Providers say solutions will be found – which will include the provision of emergency battery-powered backups for phones and routers.

This scenario became a reality last November when Storm Arwen hit the UK, causing widespread power outages and left 9,000 homes without power for more than a week.

Jan Shortt, NPC General Secretary did interviews with Talk Radio and other stations, and heard from affected listeners.

She said: “They raised the issue of not being able to charge mobile phones and other devices and therefore not able to summon help. It is clear that the majority of the population had not heard of the digital switch.”

In January Ofcom held an online public meeting to give an update on the “switchover” rollout throughout the UK and provide an opportunity to ask questions.

Jeff Richards, an NPC Wales executive member and a retired Swansea BT engineer, attended. He said: “Unfortunately they did not answer any questions that I raised regarding vulnerable customers nor anything on power supply. I felt that my questions were merely swatted away.”

BT have agreed to meet the NPC to address their concerns – which include, who will pay for the battery packs (some around £160) – the customer or provider?

Virgin Media has already promised that vulnerable customers with “accessibility needs or don’t have a mobile phone” will be given an emergency backup line at no extra cost.

Unsurprisingly, customers in various areas have reported teething problems as the system is being rolled out. For example, people in the Salisbury pilot area with visual problems have experienced difficulties with the withdrawal of the 1471 service and the need to get new phone numbers. 

Hopefully, in the three years left of the rollout, teething problems will have been sorted. But be prepared: only an estimated 1.5million out of 29million landlines have so far been converted – and one day those old phones will stop ringing!

For further information:

Jenny Sims is a Cardiff U3A Computer Group Member, Chair, NPC’s Digital Working Party and an NPC Wales Executive Member